Care
Returns & Exchange
We want you to love every piece you order. If something isn't right, here's how our returns and exchange process works.
How it works
- Step 1
Request within 7 days
Sign in and open Track Order, or contact us with your order number within 7 days of delivery to start a return or exchange.
- Step 2
We schedule a pickup
Our courier partner picks up the item from your address, usually within 2–3 business days of your request.
- Step 3
Quality check
Once we receive the piece, our team inspects it for tags, packaging, and wear to confirm it meets return conditions.
- Step 4
Refund or exchange
Approved refunds are credited to your original payment method within 5–7 business days. Exchanges are dispatched once the returned item passes inspection.
Eligible for return or exchange
- ✓Item is unused, unwashed, and unworn with all original tags attached.
- ✓Original packaging, invoice, and any complimentary accessories are included.
- ✓Return or exchange is requested within 7 days of delivery.
Not eligible
- ✕Blouses, petticoats, and other stitched or tailored pieces made to custom measurements.
- ✕Items marked "Final Sale" during promotional or festive discounts.
- ✕Products showing signs of use, alteration, or damage not caused by us.
- ✕Innerwear, jewellery, and other items flagged as non-returnable on the product page.
Refunds
Once your returned item passes quality check, refunds are processed to your original payment method within 5–7 business days. For prepaid orders, the amount is credited to the same card, UPI, or wallet used at checkout. For orders paid via cash on delivery, we'll request your bank details to process the refund.
Ready to start a return or exchange?
Sign in and go to your orders to request a return or exchange for a specific item, or reach out to our support team with your order number.